The purpose of this Grievance Redress Mechanism (GRM) is to establish a fair, accessible, and transparent process for receiving, assessing, resolving and monitoring feedback, complaints, and grievances. This mechanism aims to ensure that all concerns are addressed consistently and constructively, while promoting a culture of accountability and continuous improvement within PCX Solutions.

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This mechanism applies to all internal and external stakeholders involved in or affected by the operations of PCX Solutions and its external partners. It covers concerns related to general internal and external operations, regulatory and compliance matters, and social and community issues, among others within the organization's sphere of influence.